Additional Facilities

We provide a comprehensive suite of additional facilities including 24/7 technical support, dedicated account management, premium training resources, exclusive networking events, advanced analytics dashboards, and priority service access. These facilities are designed to enhance your experience and maximize the value you get from our services.

Premium training resources are available in your account dashboard under the "Learning Center" section. These include video tutorials, comprehensive guides, webinars, and case studies. Some resources may require a premium subscription. If you have access, simply navigate to the Learning Center and select the resource you'd like to view. Our resources are accessible on any device at any time.

24/7 technical support is available to all users, but response times vary by plan. Basic users have access to our knowledge base and community forums 24/7, with email support during business hours. Premium users receive 24/7 support via email, live chat, and phone. Enterprise users have dedicated support managers and priority response times. All support options can be accessed through our support portal in your account.

We implement multiple layers of security including AES-256 encryption for data at rest and in transit, regular security audits, two-factor authentication, and compliance with GDPR and CCPA regulations. Our facilities are protected by advanced firewalls, intrusion detection systems, and regular penetration testing. All employees undergo security training, and we maintain SOC 2 Type II certification for our security practices.

Yes, many of our additional facilities are customizable. Through your account settings, you can customize your dashboard, notification preferences, and reporting tools. For more advanced customizations, our enterprise plans include dedicated configuration services where our team will work with you to tailor the facilities to your specific workflow requirements. Customization options vary by subscription level.

We release new facilities and enhancements on a quarterly basis. Major feature updates typically arrive in our Q1 and Q3 releases, while smaller enhancements and improvements are rolled out monthly. All users receive release notes detailing new features via email and in their notification center. Premium and enterprise users get early access to beta features and can provide input on our development roadmap.

If you cancel your subscription, your data remains accessible in a limited account for 90 days. During this period, you can export all your data in standard formats (CSV, JSON, XML). After 90 days, your data is anonymized and retained only for our legal and compliance purposes. We never sell your data. You can request complete data deletion at any time by contacting our privacy team.

Yes, we offer native mobile apps for both iOS and Android devices. Our mobile apps provide full access to all core facilities including dashboard monitoring, support requests, learning resources, and account management. The apps are available for download in the Apple App Store and Google Play Store. For enterprise customers, we also offer custom-branded mobile applications as part of our premium package.